« Building Redundancy in Project Management and Project Teams | Home | Ensuring Compliance to Project Management SOPs »

01/12/2012

How Organizational Culture Impacts Project Management Excellence

IStock_000000139576_webI read an interesting report by Dr. Robert L. Helmreich, a Ph.D. and professor and director on the University of Texas Aerospace Crew Research Project in Austin, Texas.  The report evidently dates back to 1999, but has profound insight into the impact of culture.  Of course, since this blog focuses on lessons project management can learn from aviation, this report is focused on how culture impacts safety in the aviation field.  This is not the first that I have read about the topic, but it does do a good job of succinctly addressing the subject.  You can read the report here.   Stay with me, this is interesting and has intriguing lessons for project management.

Dr. Helmreich basically says that safety efforts in aviation cannot succeed without a full understanding of cultural influences.  There are three types of cultures that must be understood:

  • National culture (behavioural norms, attitudes, values based on national culture).
  • Professional culture (the culture of pilots and the pride in their professionalism).
  • Organizational culture (policies, procedures, commitment of senior management, communication culture, etc.).

Let's lay aside national culture and professional culture for the time being, because Dr. Helmreich states that organizational culture exerts the greatest leverage for desired behavior (in this case to produce a strong safety record).  It primarily boils down to this, in Dr. Helmreich's own words:

"senior management needs to decide if it is prepared to take the necessary actions"

If culture is such a critical part of achieving a critical objective in aviation, how can we expect to achieve project management excellence and related performance and productivity objectives in our organizations without a close look at the organizational culture?  Could it have an even greater influence than we perceive?

Dr. Helmreich identifies specific conditions that must be met before there is a "chance of success."  I have adapted these to project management because I believe that the conditions for organizational change are not dependent on a particular field or discipline.  The conditions are:

  • Trust
  • A non-punitive policy toward errors and mistakes
  • A commitment to take action to reduce those conditions that cause project issues and failure
  • Real data that provides insight into what is actually occurring and what is wrong
  • Training on how to work better together, recognize problems and conditions which lead to problems, and how to manage in the desired way

I may delve deeper into some aspects of this, but for now, how does your organizational culture stack up?

Happy project piloting...

 

 





TrackBack

TrackBack URL for this entry:
http://www.typepad.com/services/trackback/6a0133f30171eb970b0162ff7520be970d

Listed below are links to weblogs that reference How Organizational Culture Impacts Project Management Excellence:

Comments

Feed You can follow this conversation by subscribing to the comment feed for this post.

Hi Mark, always enjoy reading your posts. This one is right on the mark with Organisational (Just) Culture.
Regards Stephen
http://www.invictaprojects.com.au/pmlessonslearnedblog/

Appreciate the comment Stephen. Nice to hear from you again.

"If you always blame others for your mistakes, you will never improve." - Joy Gumz

Could it have an even greater influence than we perceive?

Good to know this...Very good informations gahter here...Thanks. Bio masculin

Hello..I've got a quote for you :"If you always blame others for your mistakes, you will never improve." - Joy Gumz

Verify your Comment

Previewing your Comment

This is only a preview. Your comment has not yet been posted.

Working...
Your comment could not be posted. Error type:
Your comment has been posted. Post another comment

The letters and numbers you entered did not match the image. Please try again.

As a final step before posting your comment, enter the letters and numbers you see in the image below. This prevents automated programs from posting comments.

Having trouble reading this image? View an alternate.

Working...

Post a comment

Subscribe

Subscribe to the Flying Into Project Management blog and stay informed.

  

Subscribe by email:

About the Blog

Flying Into Project Management is a blog that explores the lessons that can be extrapolated from the aviation field and applied to project management, particularly with a focus on creating predictable outcomes and managing the risks inherent in project management.


Actor-Based Training to Accelerate Proficiency and Develop Effective Communication Skills >>